Food ranges from $1–$3 for street snacks to $10–$25 for a mid-range meal.
Public transport is affordable: subway/bus $0.30–$1.50, and taxis start at $1.50–$3.
Big cities like Beijing and Shanghai may cost more.
FAQ’s
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
If you’re traveling with Big Panda Tours, then just like our slogan says — “Discover China, Visa Free!” — all of our tours are visa-included! You don’t need to worry about the visa application process at all — we’ve got it covered for you.
If you’re not traveling with us, visa requirements depend on your nationality and travel route. Under the latest Transit Visa-Free Policy, travelers from 54 eligible countries (including the United States) can stay in China visa-free for up to 240 hours (10 days) if you’re transiting to a third country or region (including Hong Kong, Macau, or Taiwan).
We accept major credit & debit cards, PayPal, bank transfers, and Alipay/WeChat Pay for your convenience.
Yes, we have a clear cancellation policy based on how far in advance you cancel your trip:
31 days or more before departure – Free cancellation, full refund.
15 to 30 days before departure – 50% of the total payment will be refunded.
9 to 14 days before departure – 30% of the total payment will be refunded.
8 days or less before departure – No refund will be issued.
If you have any questions about cancellation or need help rescheduling, feel free to contact our team.
You can reach us in the following ways:
📞 Phone & Text: +1 385-313-0077
📧 Email (General & Booking): Contact@BigPandaTours.com
📧 Email (Customer Service Support): CS@BigPandaTours.com
💬 Live chat: Available on our website for quick assistance
We typically provide comfortable 3-star hotels such as Holiday Inn, known for reliable service and cleanliness. For those seeking extra comfort, 5-star hotel upgrades are available for an additional fee.
Please note: In major cities like Beijing and Shanghai, hotel prices are comparable to those in cities like Los Angeles or San Francisco. Rooms may be more compact due to high demand, but all hotels meet high standards of cleanliness, service, and amenities. In other cities, hotel rooms tend to be more spacious while maintaining the same quality.
All of our tours include daily breakfast and lunch. Dinner arrangements vary depending on the specific tour itinerary.If you have any special dietary requirements (such as vegetarian, vegan, gluten-free, or food allergies), please let us know in advance, and we will do our best to accommodate your needs.
Yes, we provide airport pickups/drop-offs upon request. Please let us know your arrival flight details in advance.
Mobile payment is the most convenient — tourists can use Alipay or WeChat Pay by linking a foreign credit/debit card. These apps work almost everywhere, including taxis, buses, subways, restaurants, and shops.
Credit cards are accepted in some hotels and malls.
Cash (RMB) is still useful for small vendors or emergencies.
The easiest way is to use the DiDi app (China’s Uber), which is available in English and accepts foreign cards.
You can also hail a taxi on the street or ask hotel staff to help call one.
These apps and websites are blocked in China. However, you can access them with a VPN. Make sure to install and set up a reliable VPN before arriving, as VPN websites are also blocked in China.